1. Definitions

• “Company”, “we”, “us”, “our” refers to V9 Limited, trading as e-Laundry.
• “Customer”, “you”, “your” refers to the individual or business placing an order.
• “Services” means laundry, dry cleaning, ironing, alterations, commercial cleaning, collection and delivery, and any other related services provided by us.
• “Order” means a request placed by you for our Services via our website, app, phone, or in person.

2. Contract Formation

2.1. By placing an Order with us, you agree to be bound by these Terms.
2.2. The contract is formed when we confirm acceptance of your Order by email, SMS, or in writing.
2.3. We reserve the right to refuse any Order at our sole discretion.

3. Collection and Delivery

3.1. We will use reasonable efforts to collect and deliver your items at the agreed times.
3.2. We cannot be held liable for delays caused by circumstances outside our control, including but not limited to traffic, weather, accidents, or vehicle breakdowns.
3.3. Collection and delivery are only available in designated service areas, which may change from time to time.

4. Orders and Pricing

4.1. Prices are displayed on our website and may be subject to change.
4.2. We reserve the right to change prices at any time. Any price changes will apply to new Orders only and will be clearly communicated before processing.
4.3. A minimum order value may apply for collection and delivery.

5. Customer Responsibilities

5.1. You must ensure that all items are suitable for the service requested. For example, garments labelled “dry clean only” must not be included in a “wash, dry & fold” Order.
5.2. All pockets must be emptied before handing items to us. We are not responsible for loss of or damage caused by personal effects (e.g., money, pens, jewellery, keys, or other items left in clothing).
5.3. Wash, dry & fold service:

• Items are not individually tagged.
• Garments are processed together in bulk.
• We cannot accept responsibility for missing items, shrinkage, or colour transfer.

6. Stain Removal

6.1. We will use reasonable skill and care in attempting to remove stains.
6.2. However, we do not guarantee stain removal, and no refunds or compensation will be provided for unsuccessful stain treatment.

7. Liability and Compensation

7.1. We will take reasonable care in handling your items, but our liability is strictly limited as follows:

• For damage to items, our maximum liability is £50 per item or the fair value of the item (whichever is lower).
• Fair value will be assessed considering the item’s age, condition, and market value at the time of loss or damage.

7.2. We are not liable for:

• Normal wear and tear, shrinkage, fading, or colour loss.
• Damage arising from manufacturer defects or insufficient care labels.
• Items submitted for the wrong service (e.g., “wash & fold” instead of “dry clean”).
• Missing items from “wash, dry & fold” Orders, as garments are not tagged individually.

8. Payments

8.1. Payment must be made at the time of Order unless otherwise agreed.
8.2. We reserve the right to withhold items until full payment is received.

9. Cancellation and Amendments

9.1. Orders may be cancelled or amended prior to collection, provided reasonable notice is given.
9.2. If an Order is cancelled after collection, we reserve the right to charge a handling fee.

10. Limitation of Liability

10.1. To the fullest extent permitted by law, we shall not be liable for any indirect, special, or consequential loss (including loss of profit, business interruption, or emotional distress).
10.2. Our total liability to you in respect of any claim shall not exceed the total value of the Order in question.

11. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, strikes, transport disruption, or government restrictions.

12. Changes to Terms

12.1. We may update these Terms from time to time.
12.2. Any changes will be effective for new Orders placed after the revised Terms are published on our website.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Courier Services and Transit Responsibility 

14.1. We are not responsible for any lost, delayed, or damaged items while in the possession of third-party courier or delivery services.
14.2. If you send items to us using a courier, responsibility for the items remains with the courier until they are delivered to our premises. Any investigations or claims must be raised directly with the courier.
14.3. If items are dispatched by us using a courier, responsibility for the items transfers to the courier at the point of collection from our shop or facility. We accept no liability for loss, delay, or damage once the courier has collected the items.
14.4. We may assist by providing tracking information or dispatch details, but we are not responsible for handling or managing courier investigations or claims.